Build a Foundation for Quality Excellence. Understand the World’s Leading Quality Standard.

This comprehensive foundation course is your essential introduction to ISO 9001:2015, the international benchmark for Quality Management Systems (QMS). Designed for beginners and professionals alike, you will gain a clear understanding of all the standard’s requirements, its core principles, and how to apply them to improve consistency, customer satisfaction, and operational efficiency in any organization.

• Course Format: Instructor-Led Online Training with Interactive Workshops

• Total Duration: 24 Hours (e.g., 3 full days or 3 hours/week for 8 weeks)

• Prerequisites: None. Suitable for anyone involved in quality, operations, or management.

• Certification: ISO 9001:2015 Foundation Certificate from Gulf Skill Education System.

Who Should Attend?

• Quality Professionals & Management Representatives new to ISO 9001.

• Department Managers and Supervisors responsible for implementing processes.

• Internal Auditors who need a solid understanding of the standard’s requirements.

• Consultants and Students wanting to build a career in quality management.

• Anyone involved in their organization’s journey towards ISO 9001 certification.

What You Will Learn (Course Objectives)

By the end of this course, you will be able to:

• Explain the purpose, benefits, and high-level structure (Annex SL) of ISO 9001:2015.

• Describe the seven Quality Management Principles that form the basis of the standard.

• Interpret the key requirements of each clause of the ISO 9001:2015 standard.

• Understand the process approach and apply risk-based thinking to manage organizational processes.

• Identify the steps involved in planning, establishing, and implementing a QMS.

Detailed Course Syllabus

Module 1: Introduction to Quality Management & ISO 9001 (4 Hours)

• Topic 1.1: What is Quality? Evolution of Quality Management Systems.

• Topic 1.2: Benefits of implementing a QMS for organizations and individuals.

• Topic 1.3: The ISO 9000 Family of Standards and the Annex SL Framework.

• Topic 1.4: Key Terms and Definitions (Quality, Policy, Objective, Risk, etc.).

Module 2: The Seven Quality Management Principles (4 Hours)

• Topic 2.1: Customer Focus & Leadership

• Topic 2.2: Engagement of People & Process Approach

• Topic 2.3: Improvement & Evidence-Based Decision Making

• Topic 2.4: Relationship Management

• Workshop: Relating each principle to real-world business scenarios.

Module 3: Understanding ISO 9001:2015 Requirements – Clauses 4 to 6 (8 Hours)

• Topic 3.1: Context of the Organization (Clause 4): Understanding internal/external issues, needs of interested parties, and defining the QMS scope.

• Topic 3.2: Leadership (Clause 5): The role of top management, establishing the quality policy, and assigning organizational roles.

• Topic 3.3: Planning (Clause 6): Addressing risks and opportunities, setting quality objectives, and planning for changes.

• Case Study: Analyzing a company’s context and drafting a section of its quality policy.

Module 4: Understanding ISO 9001:2015 Requirements – Clauses 7 to 10 (8 Hours)

• Topic 4.1: Support (Clause 7): Resources, competence, awareness, communication, and documented information.

• Topic 4.2: Operation (Clause 8): Operational planning, design & development, control of externally provided processes, production, and release.

• Topic 4.3: Performance Evaluation (Clause 9): Monitoring, measurement, analysis, internal audit, and management review.

• Topic 4.4: Improvement (Clause 10): Handling nonconformities, corrective actions, and continual improvement.

• Final Assessment: A 60-question multiple-choice exam to test comprehension of the standard.

How You Will Learn

• Expert-Led Lectures: Clear explanations of each clause and concept.

• Interactive Group Discussions: Share experiences and challenges.

• Practical Workshops: Apply the requirements to case studies and sample scenarios.

• Quizzes & Exercises: Reinforce learning after each module.

• Course Handbook: A comprehensive digital guide including the standard’s key points.